Refund policy

 

DESKBIRD's Warranty Policy assures that:

  1. The purchased product aligns with the provided product description/specifications and any representations made regarding the product. There may be some difference in colour compared to the photos listed on our website due to lighting, and monitor brightness. For hardwood options like Acacia and Pheasantwood, each top is unique and will be different. 

  2. The product, excluding parts and consumables, is devoid of defects in materials and workmanship upon delivery for the entire warranty duration. There may be minor scratches on the underside of the desk top due to the pre-drilling we do for our customers.  

  • 10-Year NZ Warranty

    • Deskbird Signature Standing Desks (Including Electrical Components & Motor)
    • Deskbird Elite Acacia and Pheasantwood Tops
    • Deskbird Lite Desks (Including Electrical Components & Motor) 
    • Deskbird Core Desks

  • 5-Year NZ Warranty

    • Deskbird Office Chairs

  • 3-Year NZ Warranty

    • Deskbird Accessories
    • Deskbird Pro Gaming Desk (Table Top)

    The warranty doesn't cover:

    1. Exceeding the maximum weight capacity of the specific product.
    2. Improper assembly/disassembly of our products. 
    3. Failure to adhere to provided safety warnings, setup and operating instructions listed on deskbird manuals and assembly videos.
    4. Usage in environments characterised by high heat and high humidity. This will cause wood products to deteriorate faster. 
    5. Normal wear and tear over time.
      Due to the natural materials used in our tops, please allow 1-12mm of movement overtime. Desk tops that warp or sag within this range are normal and we will try our best to provide solutions to restore the top. 
      General wear and tear of upholstery on office chairs are excluded from the warranty. 
    6. Repairs or modifications performed by individuals not authorised by deskbird, email evidence is required.
    7. Issues stemming from misuse, abuse, unconventional handling, negligence, impacts, accidents, fire, water damage, and electrical overload.
    8. This warranty does not cover the repair or replacement of other damaged property resulting from a defective product or the expenses related to lost time or diminished use.
    9. The Warranty extends only to the original customer who purchased our products in New Zealand and is not assignable or transferable to any subsequent purchase/customer.

    For Solid Wood & Bamboo Desk Tops:

    Natural wood desk tops naturally evolves over time. As it’s exposed to light, UV and air, the surface will slowly deepen or lighten in colour depending on the environment. This is part of what gives each piece its unique character.

    If parts of the desk are covered for long periods (for example, with a desk pad or equipment), those areas may age differently and appear lighter or darker when uncovered. This is a completely normal aging process. 

     

    Returns:

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and to be eligible for a return, your item must be in the same condition that you received it, new and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Important: Free returns only applies for the first desk. If you would like to order more than one, we recommend you to purchase one desk to try out first. 

    To start a return, you can contact us at support@deskbird.co.nz and we will be able to assist you from there. 

    You can always contact us for any return question at support@deskbird.co.nz. 


    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Change of Mind Returns

    If the product arrives as described but no longer suits your needs, preferences, or circumstances, you’re still welcome to return it.

    A small return handling fee may apply to help cover shipping and processing, and we’ll always keep this as fair and minimal as possible.
    Alternatively, we’re happy to offer a free exchange for another item.


    Exceptions / non-returnable items

    Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

    Unfortunately, we cannot accept returns on sale items or gift cards.

     

    Returns for Incorrect Orders

    If the wrong item was ordered by mistake, we’re happy to help with a return or exchange. A restocking fee applies if the item has been dispatched from our warehouse to cover handling and processing costs. Please ensure all order details are correct before checkout to avoid restocking fees for returns due to incorrect selections.

     

    Packaging

    We recommend keeping your original packaging in case you need to return your item. If it’s no longer available, we’re happy to help guide you on suitable alternative packaging to ensure it arrives back safely.

    Exchanges 

    To arrange an exchange, please get in touch with our team directly as soon as possible so we can guide you through the best and quickest option.


    Refunds

     
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

    We strive to produce top quality products and have excellent customer service. However there are sometimes errors that arise such as a defective/damaged products, damage during delivery and very rarely the wrong items being sent. In the case of a wrong or defective/damaged product, we will exchange your product(s) and provide a return label for you to print out for the courier to collect.

    If you feel a product you received has a defect/error, please provide a photo in your email for documentation and we will replace the item as soon as we can.

    If you are not happy with the desk, chair or accessories and would like to return the desk for a refund, do email us and let us know. The customer will have to send the desk back to our warehouse in the original state either by courier or delivery (we will provide a return ticket). Please note our returns and refund policy lasts up to 30 days from delivery only. Unfortunately if there are any damages, stains or changes to the products purchased cause by the customer we may not be able to provide a full refund.